Privacy Policy

Effective Date: May 3, 2026

Crawford Residential and Industrial Repair (“Crawford,” “we,” “us,” or “our”) operates this website at crawfordresidentialandindustrialrepair.com. This Privacy Policy describes what information we collect from visitors, how we use it, who we share it with, and what choices you have about your data.

By using this website, you agree to the practices described in this policy. If you don’t agree, please do not use the website or submit any forms.

Information We Collect

We collect two categories of information from website visitors:

Information You Provide Directly

When you submit our contact form to request a quote, schedule an inspection, or ask a question, you voluntarily provide:

• Your name
• Email address
• Phone number
• City or service area
• Service of interest (roof repair, replacement, inspection, etc.)
• The message or details you include about your roofing needs

If you call our phone line at (731) 212-6918 or email us directly, the information you share during that conversation is also collected and retained for service purposes.

Information Collected Automatically

When you visit this website, we use Google Analytics 4 (GA4) to understand how visitors interact with the site. GA4 collects information including:

• Pages you view and how long you spend on them
• Approximate location based on IP address (city or region level)
• Device type, operating system, and browser
• Referral source (how you arrived at our site)
• Anonymized browsing patterns

GA4 uses cookies and similar technologies to track this information. We do not use any advertising or remarketing cookies. The data is used in aggregate to improve the website — we do not attempt to identify individual visitors through analytics data.

How We Use Your Information

The information you provide through forms, calls, or email is used to:

• Respond to your quote requests and service inquiries
• Schedule inspections, repairs, and roofing projects
• Communicate with you about ongoing or completed work
• Coordinate with your insurance company when applicable to a roofing claim
• Send service-related follow-up such as appointment reminders or maintenance schedule notifications
• Comply with applicable laws and contractor licensing requirements

The analytics information collected automatically is used solely to:

• Understand how visitors find and navigate the website
• Identify pages that are working well or that need improvement
• Measure overall website performance

Third-Party Services We Use

Google Analytics

We use Google Analytics 4 to collect website usage data. Google’s privacy practices are described at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

GoHighLevel CRM

Form submissions from this website are routed to GoHighLevel (also known as HighLevel), a customer relationship management platform we use to track quote requests and customer communications. GoHighLevel processes the contact information you submit on our behalf to help us respond to inquiries and manage projects. GoHighLevel’s privacy practices are governed by their privacy policy at gohighlevel.com/privacy-policy.

SMS and Phone Communication Consent (TCPA)

By submitting your phone number through our contact form, you consent to receive calls and text messages from Crawford Residential and Industrial Repair related to your roofing inquiry, project scheduling, and service follow-up. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any text we send. You can opt out of phone calls by telling us during a call or by emailing us with your request. Opting out of communications does not affect our ability to provide services you’ve already contracted for.

We do not sell, rent, or share phone numbers with third parties for marketing purposes. The only outside party that processes your contact information is GoHighLevel, which acts as our service provider for managing communications.

Cookies

This website uses cookies for two purposes:

• Essential cookies: Required for basic site functionality such as remembering your preferences during a session.
• Analytics cookies: Set by Google Analytics 4 to understand site usage patterns.

We do not use advertising cookies, retargeting cookies, or social media tracking cookies. Most browsers allow you to control cookies through their settings; refusing analytics cookies will not prevent you from using the site.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

• Service providers: GoHighLevel and Google Analytics, as described above, process information on our behalf to help us run the website and respond to inquiries.
• Insurance coordination: When you authorize us to work with your insurance company on a roofing claim, we share project-related information with your insurance carrier and adjuster as needed to support the claim.
• Legal requirements: We may disclose information if required by law, subpoena, or court order.
• Business protection: We may disclose information to protect our rights, prevent fraud, or address security issues.

Data Retention

We retain contact form submissions and customer communications for as long as needed to provide our services and to comply with legal, tax, and accounting obligations — typically 7 years for completed projects under Tennessee record-keeping requirements. Analytics data is retained according to Google Analytics 4 default settings.

Your Rights

You have the right to:

• Request access to the information we have about you
• Request correction of any inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of communications as described in the SMS section above

To exercise any of these rights, contact us using the information at the bottom of this page.

Data Security

We use reasonable technical and administrative safeguards to protect the information you share with us, including HTTPS encryption for all website traffic and secure storage practices for customer records. No internet transmission or electronic storage method is 100 percent secure, so we can’t guarantee absolute security — but we work to protect your information from unauthorized access, disclosure, or loss.

Children’s Privacy

This website is not directed at children under 13, and we do not knowingly collect information from children under 13. If you believe a child has submitted information through this site, contact us and we’ll delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent revision. Material changes will be communicated through a notice on the website. Continued use of the website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise any of your rights, contact us:

Crawford Residential and Industrial Repair
Phone: (731) 212-6918
Email: info@crawfordresidentialandindustrialrepair.com
Address: Jackson, TN